FAQ

FAQ

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Q: I caught my bracelet hard on a door handle and the bracelet came apart! I found most of the pieces,
but how can I get my bracelet back together?
A: No worries! Just send the beads and parts that you could find, and we will re-make the bracelet for
you. We usually do a ‘make-over’ and refresh the findings that may have worn with age and wear. All
you pay for is shipping to return it to you!

Q: My silver pieces are turning grey and aren’t very shiny like they were when it was new. How can I
prevent my piece from oxidizing and turning dark?
A: All metals will tarnish over time when exposed to air, including gold, silver plate, copper and brass.
The easiest thing to do to help prevent this is to store your prized pieces in a small plastic bag that has a
zip seal at the top. You can purchase little, small bags (for earrings) or larger bags (bracelets or
necklaces) at a craft store (like Michael’s or Hobby Lobby) for a small cost. These little bags prevent
room air from oxidizing the metals and the piece should stay bright and shiny for a longer period of time
than when exposed to room air after wearing. The bags are clear, so you can always find them easily,
and the best part -they are always together!

Q: Help! I lost an earring someplace and I don’t know where it is! Can you make me another one so I
have a pair again?
A: Of course! Just contact me and send along with a photo of the remaining earring and I will make you
another one, if I still have the beads to make another one exactly the same. All you will have to pay is
postage! And remember – the little rubber earring backs that come with each pair of earrings will
ensure that the earring stays put in your ear while wearing it. They really do work to stop them from
coming out so you don’t lose just one – it happens to all of us!
 

CUSTOMER CARE SECTION
 

All shipments in the US use a flat rate shipping at $3.50 so no matter how much you purchase, the
shipping will always be $3.50, for one item or 10, the same price!
International Orders: We do ship internationally, but this price will vary based on your location. Please
enter your address and we will let you know the shipping costs before you buy so that you know how
much will be added to your total.
There is also a shipping Policy in another part – can these be combined or are these the same? They
appear on different lines……

 

CUSTOM DESIGNS

We also make custom designs for weddings and special occasions, or gifts for family or friends. If you
have something in mind that you would like, I will work with you to pick out the materials and stones
and review the process with you from start to finish. I have done this many times for friends and family,
for weddings, baby showers or as a special thank you. Have a necklace with no earrings? I can help
design something with you that works!